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Salesforce Administrator

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 50 locations worldwide.

Full-Time

Mid Level

West Palm Beach, FL, USA

Not defined

20 Jun → 20 Jul

Job Description

We are looking for a Salesforce Administrator who provides technical expertise in the development, configuration, and maintenance of processes within the global Jet Aviation CRM application. Understands customer needs and related business processes to proactively propose solutions to improve customer satisfaction.

Job Responsibilities

  • Serves as the product expert and point of contact for all data, process or system related questions and troubleshooting on the CRM application
  • Monitors and responds to system support tickets
  • Front line Salesforce support to users and link to IT for complex bug resolutions
  • Stays knowledgeable with all software updates and enhancement rollouts for the CRM application
  • Is pro-active in ensuring the CRM application captures all relevant information at key points in the customer life cycle
  • Educates new users and provides ongoing training on (new) functionalities in the CRM system
  • Enforces data governance procedures and ensures data integrity for CRM related data
  • Collaborates with the business to understand their needs and translates them into technical requirements to drive improvement projects on the CRM application.
  • Increases internal user engagement by providing excellent system support and proposing smart and intuitive solutions

Requirements/
Qualifications

  • Bachelor’s degree in Information Technology or similar from an accredited university
  • A minimum of 3 years of experience in the administration of the CRM tool Salesforce Sales Cloud.
  • Experience in the aviation industry as well as a solid understanding of business processes in a customer focused organization is a +
  • Proven strategic mind-set with excellent analytical skills
  • Passionate about making customer wishes come true / customer obsessed
  • Superior organizational and time-management skills; demonstrated effectiveness managing multiple priorities and deadlines
  • A proactive and determined approach, demonstrating initiative to deliver exceptional results

How To Apply

Apply through Leftronic.