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IT Help Desk II

Longleaf System & Network Specialists is a small Managed Service Provider that specializes in professional services clients (legal, health, financial services, and veterinary practices). We've been growing steadily since opening our doors in 2006 and serve 200+ locations nationally. We have an office in Greensboro, NC, and an office in Connecticut.

Full-Time

Mid Level

Greensboro, NC, USA

Not defined

14 May → 13 Jun

Expired

Job Description

Are you already a solid Help Desk II technician looking for a change? Have you reached the top level of Help Desk I and are ready to move up in your career path? We have a place for the right candidate. Our Help Desk II provides technical support to system users and customer support staff. They also provide timely, accurate service to generate high customer satisfaction, and mentors teammates to do the same. Evaluates user needs, defines technical problems, and works with engineers to determine solutions. Assists customers in implementing solutions. Follows the triage process and documentation expectations and models the behavior to teammates.

Job Responsibilities

  • Competitive salary and generous bonus structure
  • Full benefits package, including free health & vision, disability, and life insurance for employees.
  • Training programs to improve your skills and prepare you for advancement
  • Paid vacations and holidays, including your birthday
  • A family-friendly environment
  • Challenging projects in a fast-paced environment
  • Collaborative process
  • Growth opportunities

Requirements/
Qualifications

  • A 4-year degree in computer science or related field
  • 1+ Year of relevant service as an MSP Help Desk Technician
  • Demonstrated leadership ability, regardless of job title
  • Excellent written and verbal communication skills
  • Demonstrated problem-solving and troubleshooting skills
  • A natural fit with our corporate culture and values

How To Apply

Apply through Leftronic.