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IT Help Desk Support I

Kalera is a produce grower and a world leader in the science and technology for vertically farming the highest quality produce. Kalera combines the latest data-driven process automation technologies with the science of hydroponics to create the perfect growing conditions for plants to thrive. We give plants everything they need to thrive in nature and in return, they deliver an abundance of clean, fresh, healthy and nutritious produce.

Full-Time

Mid Level

Orlando, FL, USA

$28.000 - $39.000

16 Sep → 16 Oct

Job Description

All IT Support team members need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. The IT Help Desk Support I is the first team member to respond to support requests from within the organization.

Job Responsibilities

  • Respond to support tickets in a timely manner
  • Prioritize support tickets
  • Update ticket status promptly and efficiently
  • Troubleshoot and resolve basic software, hardware, and networking issues
  • Escalate support tickets when appropriate
  • Provide basic user training for company IT applications and hardware

Requirements/
Qualifications

  • Associate Degree or Technical Certifications preferred but not required
  • Ability to effectively support users remotely and in person
  • Basic knowledge of Active Directory
  • Basic knowledge of Networking both wired and wireless
  • Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)
  • Basic knowledge of Anti-Virus software and Windows security
  • Basic knowledge of Printer and scanners
  • Basic knowledge of Mobile devices hardware and OS (iOS and Android)

How To Apply

Apply through Leftronic